Hornsby Mazda

When Hornsby Mazda set out to modernise their IT across seven busy sites, they weren’t just chasing faster computers. They wanted technology that could keep up with their dealerships, protect them from rising cyber threats, and set them up for a cloud-first future.

Hornsby Mazda is known for its outstanding customer service, from the showroom to after-sales care. But behind the scenes, their IT was struggling to keep pace.

Many staff were using outdated computers, internet connections were unreliable, and security was lagging behind what’s needed to defend against threats like ransomware. Their servers were stretched thin, and their setup wasn’t ready for the SaaS (software-as-a-service) tools that could streamline their work in the future.

For a dealership group operating across seven sites — including head office in Hornsby and the busy Mount Kuringai service centre — these IT limitations weren’t just frustrating. They posed a risk to efficiency, customer service, and business continuity.

Instead of rushing in with a one-size-fits-all rollout, C4X designed a phased plan. The goal was to give staff immediate improvements while building a strong, secure foundation for the future.

Modern Devices, Set Up for Success

Every staff member — from executives to service technicians — received an upgraded computer built for speed and reliability. Each machine was loaded with a standardised setup, known as a Standard Operating Environment (SOE). In simple terms, this meant that every device was configured the same way: the right applications installed, unnecessary clutter removed, and security baked in from day one.

Reliable Connectivity Across All Sites

We coordinated a complete internet overhaul. At head office, Hornsby Mazda now runs on business-grade high-speed fibre with an NBN backup service to guarantee uptime. Each of the six other sites was equipped with a smart network design that automatically switches to 4G if the main line drops out. This ensures the dealerships stay connected, no matter what.

Preparing Servers for the Cloud

Behind the scenes, we stabilised Hornsby Mazda’s on-premise servers, patching and resizing them so they could handle current workloads while being ready for migration to cloud platforms like Microsoft 365. This laid the groundwork for future use of tools like SharePoint, OneDrive, and Teams — all designed to improve collaboration and reduce reliance on ageing hardware.

Ongoing Support and Strategy

More than just a one-off project, Hornsby Mazda now has 24/7 access to C4X specialists under guaranteed service levels. We don’t just fix problems; we also advise on the best technology moves for their future. From resolving vendor application issues to shaping their cloud roadmap, we act as both support team and strategic partner.

“We are very appreciative for the passion they have brought to Hornsby Mazda and look forward to continue working with Cloud4X.”

With C4X, Hornsby Mazda’s IT is no longer a pain point. Staff now work on fast, reliable computers that “just work.” Each site runs on strong, redundant connectivity, so the business stays online even if one system fails. Their security posture has been upgraded, reducing the risk of modern cyber threats, and their infrastructure is primed for a seamless move to cloud services.

Most importantly, Hornsby Mazda now has the confidence that their IT isn’t just keeping the lights on — it’s supporting the business they’re working hard to grow.

This wasn’t just about fixing outdated systems. For Hornsby Mazda, it was about building a technology foundation that can keep pace with their dealerships, support their people, and prepare them for the next decade of growth.

With C4X as their partner, they’ve not only solved today’s problems — they’re ready for tomorrow’s opportunities.