Modernising IT for a Modern Trades Business:
How Glenco Found Its IT Match in C4X
When Glenco—a family-run, fast-moving electrical and maintenance company—came to C4X, they were ready to take their IT to the next level.
Like many businesses experiencing growth, they’d outgrown their existing setup. Their systems weren’t as responsive, secure, or scalable as they needed them to be, and they were looking for a partner who could help modernise their environment and support their operations across Sydney.
They wanted smarter IT management, stronger cybersecurity, and a more proactive approach to support. That’s where we came in.
The Challenge
Outdated IT and a Frustrating MSP Relationship
Glenco’s situation was something we see often—an ambitious business ready to scale, but being held back by systems that hadn’t kept pace. Their internal tools weren’t optimised for growth, support was reactive rather than proactive, and there were gaps in key areas like cybersecurity. In particular, they needed to align more closely with the Essential Eight framework to better protect their people, data, and reputation.
The solution
Full Onboarding with Security and Stability at the Core
C4X came on board with a full migration strategy and a month-long overlap with Glenco’s outgoing MSP to make sure nothing slipped through the cracks.
From the get-go, we focused on three core outcomes:
- Implementing modern IT management via Microsoft Intune
- Achieving Essential Eight compliance
- Delivering a stable, responsive support experience that the Glenco team could trust
A quick look at deliverables
- Full Intune configuration aligned to the Essential Eight, including Wi-Fi hardening
- Migration of all core systems
- Deployment of cybersecurity layers to protect their endpoints and users
- Full overhaul of their IT infrastructure
- Integration of their web-based job management tool SymPro with their new 3CX phone system, replacing their older SassBoss/Access4 solution
- Installation of new intercoms and 3CX hardware, configured and deployed by C4X
Growing through partnering
A Collaborative Approach with Real People at the Core
From Day 1, it was clear that Glenco’s leadership was invested. Brad and his family-led team were passionate, fast-moving, and hands-on—exactly the kind of partner we love working with.
“Working with Brad and the team was so seamless. They move fast, they know what they want, and they expect their partners to keep up—which we did.”
— Luca, Lead Technical Architect at C4X
C4X took the reins as the internal project lead from Glenco’s side, while Luca handled all technical coordination. It was also the first full onboarding both of them ran using our new documentation process—making it a learning moment for our own team as well.
the outcome
A Business Now Supported by IT That Works
The full onboarding was delivered on time, with most deliverables completed and a few “cherries on top” still being polished in the background.
Through our efforts, Glenco now has:
- A stable, secure IT environment
- A phone system fully integrated into their workflow
- Proper IT documentation and processes
- Confidence that if something goes wrong, we’ve got it covered
- Essential 8 Compliance
We continue to support Glenco under a 36-month agreement, and Luca remains their go-to tech contact for any issues that arise.