Raine & Horne

In the grand tapestry of Australian real estate, Raine & Horne stands as a testament to enduring quality and pioneering spirit. Founded in 1883, this fourth-generation family business has woven itself into the very fabric of the nation’s property market. Celebrated as an Australian Superbrand, Raine & Horne’s journey from its humble beginnings to managing over 72,000 properties and facilitating property transactions worth over $10 billion annually is a narrative of unwavering commitment and exceptional service.

At the helm of Raine & Horne’s technological advancements is Andrew Brown, the Chief Technical Officer, tasked with overseeing the intricate web of services and platforms that support the corporation and its franchises, including Office 365, Workivo, and VaultRE. His leadership philosophy is clear – to ensure operational continuity and excellence, even in the face of inevitable IT hurdles.

The unique structure of Raine & Horne, with its extensive network of franchises, presented a complex IT challenge. The autonomy of each franchise meant a decentralised approach to IT management, leading to inconsistencies and inefficiencies across the board.

The existing Managed Service Provider (MSP) fell short of Raine & Horne’s expectations, leaving the company in search of a partner who could truly understand and address their needs.

Cloud4x’s introduction to Raine & Horne was a pivotal moment. What set Cloud4x apart was our approach – taking the time to deeply understand Raine & Horne’s operations, pain points, and aspirations before proposing solutions. This client-centric approach laid the foundation for a partnership characterised by mutual respect and a shared vision for success.

The cornerstone of Cloud4x’s strategy was the development of CloudID, a revolutionary middleware solution designed specifically for Raine & Horne. CloudID serves as an authentication bridge, seamlessly connecting R&H franchises with the corporate identity, while allowing each franchise to maintain its operational independence.

CloudID’s brilliance lies in its flexibility – it enables franchises to adopt corporate standards and systems to the extent they choose, without sacrificing their autonomy. This balance of unity and independence is a game-changer, ensuring a cohesive brand experience for clients while empowering franchises to manage their IT services as they see fit.

CloudID has ushered in a new era of collaboration among R&H franchises, driving down costs and standardising practices across the board. The platform has been instrumental in enhancing productivity, bolstering security, and mitigating risks – key factors in sustaining R&H’s legacy of excellence in a rapidly evolving digital landscape.

The success of this partnership is not just in the technology itself but in the service that accompanies it. Cloud4x’s commitment to Raine & Horne’s vision, combined with our unwavering support and expertise, has been central to the smooth rollout of significant change management projects across over 300 offices.

The journey of Raine & Horne and Cloud4x is more than a case study in IT transformation; it’s a narrative of strategic partnership and innovation. As Raine & Horne continues to lead in the real estate sector, their collaboration with our team at Cloud4x ensures they do so with an IT infrastructure that is not just robust and efficient but also agile and future-ready.

For those seeking insights into how we can elevate your IT infrastructure to new heights of excellence, Andrew Brown remains a willing and enthusiastic point of contact. His first hand experience speaks volumes of the transformative power of a partnership with Cloud4x.